The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

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Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The planned cuts represent 7% of Sky's total workforce and would mean the closure of three sites.

Canton residents now have a new option for breakfast and lunch with the opening of Side Kicks Diner, a family-owned restaurant in the downtown area. The eatery aims to offer home-style cooking with a ...

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Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

Customer satisfaction with Cadillac dealer service puts the brand in third place in the premium segment, with SUV and ...