Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the past, cybercriminals needed to be skilled enough to develop and execute cyberattacks ...

In the past year, Microsoft has introduced quite a few machine learning-based offerings that leverage its Azure Cognitive Services APIs. These include Azure Form Recognizer and a Garage project dubbed ...

A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

Cloudflare has introduced "Friendly Bots," a new way to verify an online bot's identity. Bots are applications designed to automatically perform specific, repetitive tasks online without the need for ...

Two cybersecurity vulnerabilities in Microsoft's Azure Health Bot Service were discovered by a team of researchers, which could have led to access to sensitive health data. A new report shared with ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More A chatbot to complement a doctor’s visit? It’s not as radical as it ...

Every year, tens of millions of adults in the U.S. are asked to contact Quest Diagnostics for healthcare-related services that range from routine blood work to complex genetic and molecular testing.

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...

On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them? Ada handles claims. Walter III specializes in ...

Team Fortress 2 has been a long-standing pillar of the multiplayer FPS genre that has managed to maintain its player base over an incredibly long lifespan. However, Team Fortress 2 has had widely ...