CRA announces call-centre hires, online help for locked accounts to improve service

Finance Minister François-Philippe Champagne announced the plan earlier this month, calling the agency’s service levels ...
MoneySense on MSN

How to create a CRA account

Do you have a Canada Revenue Agency (CRA) online account? While it’s not mandatory to have one, a CRA account can make ...

Statement - An update on Canada Revenue Agency's 100-day Service Improvement Plan

CNW/ - The Canada Revenue Agency (CRA) is taking actions to resolve recent service issues. The CRA recently launched a 100-day Service Improvement Plan ...

Fed-up Canadians say no one at CRA is taking their call. The union says it's set to get worse

Many Canadians are complaining they can’t reach anyone at the Canada Revenue Agency by phone to address important tax matters. Several affected taxpayers interviewed by CBC News, and the union ...

He sent CRA a paper tax filing for his inactive company. CRA sent back a $1,000 fine

The change appears to have come as a surprise for 11,640 companies — including 4,840 dormant ones — that were fined $1,000 by ...
Ottawa Citizen

CRA ending contracts of 250 employees at tax centres three days into 100-day plan to fix call centres

A CRA official confirmed that contracts were set to end Friday, just a few days after Finance Minister François-Philippe ...