Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and sentiment ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center App for the ...

Customer relationship management (CRM) software maker E.piphany Inc. next week will begin shipping Service 6.0, a call center application that combines sales and service capabilities and can be ...

SANTA CLARA, USA: LiveOps, the virtual call center company, announced the integration and certification of its On-Demand Call Center Platform with the Salesforce CRM application suite. This ...

Gaul may have been divided into three parts, but Salesforce.com sees the call center market as divided in two. However, it may not have territory to itself for long. Alex Dayon, senior vice president ...

Salesforce.com, which leaned on the example of Google to argue the merits of Web-based technology in the early days of software-as-a-service (SaaS), is returning the favor by demonstrating the value ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Bell Canada Enterprises Inc. and Avaya Inc. have entered into a quasi-partnership whereby some of Avaya’s products will be used alongside the telco’s to supply call centers with a multimedia product.

Smart cities, application modernization, generative AI: All are boons to citizen experience in state and local jurisdictions. But some opportunities to address the most sensitive and humanitarian ...