Metro Atlanta's biggest 911 centers are spending millions to modernize their networks, enabling faster answer and response times after complaints in some jurisdictions.

MISSISSAUGA Ontario Cara Operations Ltd., based here, Canada's largest full-service restaurant operator with multiple brands, will use Exit 41 Inc.'s Order Perfect 2.0 technology for call center ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Contemporary ai call center technology encompasses integrated solutions that collaborate seamlessly to generate fluid customer interactions. These comprehensive systems incorporate intelligent virtual ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn ...

The latest deal in government technology has a company known for Tasers and body cams buying a young, well-funded firm seeking to bring more AI into emergency communications. Axon says it has inked a ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

CINCINNATI Sixteen-unit Wendy's franchisee Miami Management Co. Inc. based here is rolling out to all its restaurants Exit41 Inc.'s Order Perfect remote call center technology for drive-thru order ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.