Businesses are finally giving customer service the attention it deserves. While customer service has always been important, it’s vaulted to the forefront of business strategy, and for good reason.

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic The research also found that, as ...

SAN FRANCISCO--(BUSINESS WIRE)--According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in ...

The governments of Singapore, Canada and the United States do the best job of delivering on the promise of customer service, according to a global research report released today by Accenture. The ...

Successful personalization at scale requires intentional planning around customer data management. Investing in customer data is a top priority for marketing leaders. Research found that marketers who ...

MELBOURNE, Australia, Oct. 28, 2020 /PRNewswire/ -- Zendesk, Inc. (NYSE: ZEN) today released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in Asia Pacific ...

Quadient (Euronext Paris: QDT), a global intelligent automation platform enabling secure and professional business connections, has been recognized as the Most Valuable Pioneer (MVP) by QKS Group in ...

In a market first, Kitewheel is offering a simple, scalable, and affordable solution for businesses that have not previously invested in customer journey management. By providing a streamlined entry ...

Zendesk and Enterprise Strategy Group Report Shows Customer-centric Leadership Is the New Growth Indicator New CX Maturity Scale finds companies using service and support best practices drive ...