It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

More companies are including chat platforms in their customer care programs. From a customer standpoint, it offers immediate access and hopefully fast results. Unfortunately, there are five common ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. Of all of the customer service channels, live chat probably ...

Opinions expressed by Entrepreneur contributors are their own. In this age of instant gratification, consumers want their problems dealt with immediately — not five minutes from now. By implementing ...

In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with ...

Dish announced today that its customers can now chat with service representatives through Apple's Business Chat messaging service. Apple launched Business Chat earlier this year and it lets companies ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

Following two recent negative experiences, I thought I’d discuss an important consumer marketing topic. In a New Voice Media survey, 72 percent of businesses say customer service is their top priority ...

The coming 12 months at Halfords should see the bikes, car parts and auto services company raise its customer service game – supported by multiple new technology deployments. In early January 2020, ...