The interviewee recalls being confused about how empathy training and customer service software went together — they seemed like two separate directions for the company.

Customer Service Excellence Series To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer ...

The biggest mistake companies make in customer service training is that they only train the front line. That front line typically consists of salespeople and the team that provides customer support.

The required training, separated in two different courses, (OPEX for Leaders and OPEX for Non-supervisory Staff) both consisted of four-hour, participation-based curriculum, held at Armament ...

More businesses than ever are choosing now to invest in customer service training as we head into the post- (or nearly post-) pandemic era. And they’re right to want to do so: They won’t be ...