AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

These findings come alongside nearly one in three small businesses (32%) saying they are doubling down on customer experience (CX) to strengthen loyalty and resilience in the face of economic ...

More public companies are talking about Customer Success, and high performers talk about it more, according to a new analysis ...

Ditch traditional strategies and focus on game-changing practices like reverse-engineering customer experience, hyper-personalization, analyzing interactions to gauge emotional engagement and more.

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...