The company’s Zia AI assistant is being rolled out in new areas and now provides email ‘sentiment’ analysis to Zoho Desk. Zoho has added AI and analytics features to its CRM suite, part of a drive by ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Digital integration significantly transforms SMEs by unifying operations onto a single business platform. For instance, a ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

A new release of Zoho CRM adds AI, analytics and workflow automation to help unify the experience across sales and customer service Whatever size of business they're dealing with, today's customers ...

Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove ...

The power of Zia and Zoho Analytics across this new Customer Experience Platform, coupled with significant updates to Zoho Desk, Zoho Social, and SalesIQ, businesses can now simply unify all ...

AUSTIN, Texas--(BUSINESS WIRE)--Today Zoho unveiled the next generation of Zoho One, the operating system for businesses that is designed to run an entire organization—from sales and marketing, ...

Zoho has added a customer support management application to its Web-hosted collaboration, communication, business, and office productivity suite for small and medium-sized businesses. Zoho Support is ...

Most people's top-of-mind brand association with Zoho is CRM. But there are plenty of finance leaders who would contest that. With Zoho's Finance Platform hitting several milestones - including ...