CoSupport AI, the company that develops AI solutions for customer support, received a patent for a multi-model message generation architecture in January 2024. The patent was issued in the U.S. by the ...

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite 90% of today's customers want immediate responses to their questions, and most traditional customer ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

DALLAS--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced it has achieved Microsoft Solutions Partner with Certified Software, the highest level of ...

As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service ...

VirtuAssist, a U.S.-based virtual assistant agency helping entrepreneurs and small businesses scale through affordable remote staffing solutions, has launched a new initiative to make high-quality ...

IRVINE, Calif., Sept. 16, 2025 (GLOBE NEWSWIRE) -- Saritasa today announced the successful development and deployment of AI-powered customer support solutions for Sports Thread, a comprehensive sports ...

Members of the editorial and news staff of the Los Angeles magazine and the Engine Vision Media Network were not involved in the creation of this content. In a city as fast-paced and diverse as Los ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today introduced Sprinklr Modern Care Lite, an ...