Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...
SupportAssist Remediation is a background service that Dell bundles on its Windows PCs to automate system recovery and repair tasks, and a recent update is reportedly causing BSOD loops.
Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.