The coming 12 months at Halfords should see the bikes, car parts and auto services company raise its customer service game – supported by multiple new technology deployments. In early January 2020, ...

Leading British retailer selects 8x8 X Series to streamline operations and intelligently support more than 4,000 customer service agents and employees Until now, Halfords had multiple legacy ...

Best known as a provider of car parts, tools and cycle equipment, UK firm Halfords was deemed an essential retailer from day one when the country first went into lockdown last March, meaning its shops ...

At Oriel, we think that management’s willingness to face its problems head on will begin the renaissance of a business that was struggling. Halfords came 100th out of 100 last year in the Which?

As shoppers return to Halfords stores in the post-Covid world to test drive an electric bike, get an oil change or replace worn tyres, reliable wired and wireless connectivity has become essential for ...