Agent turnover at the typical contact center ranges from 30 percent to 45 percent annually, with some sectors reaching as high as 60 percent, and agent tenure averages just 13 to 15 months. Both of ...

As the CEO and cofounder of an AI-native skills company, I’ve spent the last decade working with talent leaders to build better and fairer hiring processes. And, here’s the uncomfortable truth: The ...

Recruitment is changing faster than ever. AI is entering daily workflows, companies are thinking beyond traditional job ...

For many organizations, AI has long been a part of the recruitment process—specifically in the form of applicant tracking systems (ATS), which have evolved considerably since their inception in the ...

Hiring a talented resource can be more challenging than people think. As entrepreneur and author Vivek Wadhwa said, "Recruiting talent is no different than any other challenge a startup faces. It's ...

Automation, algorithms and machine learning are taking over recruitment and hiring. How do we compete with the rise of robots? Laura is a professional nitpicker and good-humored troubleshooter with ...

Automation is now part of almost everyone’s hiring process. But this has also led to problems, like AI bias and missed opportunities for qualified candidates. Here are some proven ways you can ...

Job seekers can also experience decision paralysis during the interview process. Some common causes of interview paralysis include uncertainty, fear of failure and getting overwhelmed by the job ...

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