Recruitment is changing faster than ever. AI is entering daily workflows, companies are thinking beyond traditional job ...

Agent turnover at the typical contact center ranges from 30 percent to 45 percent annually, with some sectors reaching as high as 60 percent, and agent tenure averages just 13 to 15 months. Both of ...

For many organizations, AI has long been a part of the recruitment process—specifically in the form of applicant tracking systems (ATS), which have evolved considerably since their inception in the ...

Hiring a talented resource can be more challenging than people think. As entrepreneur and author Vivek Wadhwa said, "Recruiting talent is no different than any other challenge a startup faces. It's ...

In a rapidly evolving post-pandemic world, technological advancements have intensified hiring challenges across all industries. Organizations seek out innovative solutions, with AI posing an ...

Automation is now part of almost everyone’s hiring process. But this has also led to problems, like AI bias and missed opportunities for qualified candidates. Here are some proven ways you can ...

Automation, algorithms and machine learning are taking over recruitment and hiring. How do we compete with the rise of robots? Laura is a professional nitpicker and good-humored troubleshooter with ...

A few years ago, I had the opportunity to work on hiring reform from inside the government. The goal was simple: hire candidates based on their skills and make the process easier for human resources ...

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As a senior leader at Amazon and a people leader for the last 12 years of my career, I've had the opportunity to interview hundreds of candidates. While I don't believe that the interview processes ...