Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider arm.

Problem: Response times were lagging in this bank's IT department, which managed requests solely by email. Solution: Help desk and asset management software to automate troubleshooting requests and ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

By embracing identity assurance and passkeys as the new standard, we can close the human security gap and protect our ...

Atlassian has acquired Halp, which creates help desk ticketing tools inside Slack. Atlassian's head of product integrations, Steve Goldsmith, said that Halp's tool is complementary to its existing ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Salesforce.com unveiled a new customer service help desk tool this week. Desk.com works with customer requests delivered over a social network. (click image to enlarge) It is the byproduct of ...

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...