The long wait between the release of ITIL 3 and ITIL 4, coupled with the rise of DevOps and cloud management practices, has threatened the relevancy of ITIL. While ITIL still has a home in many ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

The complexity of ITIL can make it difficult for VARs to improve efficiency. However, change auditing could be the answer, writes Paul Gostick The IT infrastructure library (ITIL) is in danger of ...

IT standards and frameworks should evolve as quickly as the technology they govern. But sometimes, IT software tools and practices change more rapidly than frameworks can adjust: ITIL is a well-known ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...