The Hidden Cost Of Poor IVR Design

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...
Marco Eagle

Now You Know: New payment system for utility customers; food pantry receives grant

The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...
TechRepublic

How To Set Up an IVR Call Flow to Maximize Containment Rate

How To Set Up an IVR Call Flow to Maximize Containment Rate Your email has been sent Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and ...
TechRepublic

Making an IVR Recording Is Easy: Here Are 4 Places to Start

Making an IVR Recording Is Easy: Here Are 4 Places to Start Your email has been sent You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own ...