Loyalty works both ways, and Verizon is about to discover whether its longtime subscribers will stick with the mobile carrier after it ends some loyalty discounts. Verizon is also hiking ...

A slew of network carriers in the US are reacting to news of the backlash generated by Verizon’s recent move. Verizon reportedly irked its subscriber base by removing loyalty discounts and some perks.

SAN FRANCISCO (KGO) -- 7 on Your Side's Michael Finney has a Quick Tip for you that will help you get a store loyalty discount without having a membership card! Can a 1980s pop tune actually get you ...

Verizon is reinstating discounts for some customers who threaten to leave the carrier. The retention discounts are triggered by initiating a transfer PIN from within the My Verizon app. After emailing ...

Back at the end of July and early August, Verizon made a bunch of changes that weren’t exactly customer-friendly, a few of which were targeted at those who were loyal Verizon customers. The time for ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics have their merits, they fail to paint a full picture of a loyalty program’s ...

Verizon subscribers are reporting that the carrier is tricking them into accepting lower discounts. A new $10 discount on the My Verizon app replaced the existing $20 loyalty discount without warning.

Add Yahoo as a preferred source to see more of our stories on Google. Trader Joe's grocery aisle - refrina/Shutterstock Trader Joe's is known for creating a stellar experience for customers. From its ...

I just cleaned out the office junk drawer and found more than seven punch cards for everything from pizza to coffee. Clearly, ...