Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped product. The main complaint with the software, which ...

With most small and midsize businesses already firmly in its camp when they outfit or update their office networks, Microsoft should find that its foray into the field of customer relationship ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

NEW YORK — Seven weeks after shipping, Microsoft’s closely watched Microsoft CRM (customer relationship management) software has attracted 300 customer orders and is being offered by more than 1,000 ...