How to use the Net Promoter Score to segment your B2B data As the recession takes its toll, marketers are increasingly expected to do more with less. So what can you do? One answer is to segment your ...

What is a Net Promoter Score? A Net Promoter Score categorizes customers based on their responses to a survey about whether or not they have referred your business.

Looking at the foundational principles of the Net Promoter Score (NPS), one of the most common customer experience metrics.

Executives in 45 percent of organizations use Net Promoter Score (NPS) as a customer experience (CX) beacon metric, according to a recent Forrester Research survey. But is NPS the right CX beacon ...

ST. LOUIS—Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has announced a Net Promoter Score (NPS) of ...

The Net Promoter Score was developed by global consultancy Bain & Company to give companies a way to measure customer satisfaction and determine how likely they are to recommend the brand to ...

Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, how ...

The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. Bain has come up with a new metric—Earned Growth Rate—which measures ...

A recent article by VisitPay reviews and analyzes Net Promoter Scores® findings for patients who use the company's patient financial engagement platform versus those who do not use the platform.

SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced an industry-leading Net Promoter Score (NPS ...