What is a Net Promoter Score? A Net Promoter Score categorizes customers based on their responses to a survey about whether or not they have referred your business.

The basic Net Promoter Score question that was created by Fred Reicheld and Bain&Company. I’ve always found it to be powerful survey question to determine overall customer sentiment. Did the ...

This is the One (and Only) Way to Improve Your Net Promoter Score According to NPS Geeks NPS, as a numerical metric, is essentially meaningless on its own. That said, as a basis for measuring your ...

Looking at the foundational principles of the Net Promoter Score (NPS), one of the most common customer experience metrics.

Have you even wondered if you have a good Net Promoter Score? What if I were to tell you that your goal shouldn't be to achieve a perfect score of 100?

The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. Bain has come up with a new metric—Earned Growth Rate—which measures ...

Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It. In this modern age, there's no excuse for a bad net promoter score.

Community satisfaction is on the rise in Topeka, according to data released by the Greater Topeka Partnership. The partnership shared results Wednesday of the city's Net Promoter Score survey, whic… ...

The Net Promoter Score was developed by global consultancy Bain & Company to give companies a way to measure customer satisfaction and determine how likely they are to recommend the brand to ...