A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

Appointing chief experience officers and the use of process improvement methodologies enhance patient experience performance at healthcare organizations. Building a culture of patient experience ...

Process improvement is about identifying and addressing inefficiencies that waste resources and add cost. Analysis is carried out to determine which processes and process steps are value-adding or non ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

“Lean” methodology creates quality improvement and leadership capacity, which is currently missing in ambulatory care settings. Failure to create this capacity will minimize transformation efforts.

Using the DMAIC (define, measure, analyze, improve, control) method, a project to streamline phlebotomy processes within the outpatient oncology infusion unit in an academic Comprehensive Cancer ...

As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Kenneth Harris, a NASA veteran who worked on ...