I emailed quicken tech-support, and they sent me a link to Quicken 2006 download to convert my files over to a newer format - then provided a link to one of their help pages to convert the quicken ...

A friend of mine had a recent run-in with Intuit's Quicken tech support. The harrowing details can be found in any forum post or discussion about tech support outsourcing. It starts with a problem ...