L.L. Bean has announced it will lay off workers and reduce the hours of its customer call centers, a response to what the company says is more people shopping online. Beginning July 15, the outerwear ...

L.L.Bean is reportedly slashing its headcount and reducing its call center hours in response to an increase in customers shopping online. As of July 15, the outdoor clothing and equipment brand will ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.