Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Focus on retention by recognizing that increasing driver hires mainly serves as replacements. Investing in retention strategies is more cost-effective than managing high turnover. Effective ...

Recruitment and retention strategies look different after the COVID pandemic. In a post-pandemic world, CFOs are facing countless workforce woes. And they don’t have stimulus funding to help them out ...

As staffing conditions stabilize, skilled nursing leaders are shifting focus toward retention, and placing culture, ...

The senior living and care sectors continue to grapple with acute staffing shortages, a challenge that affects everything from daily operations to long-term stability. With demand for senior care ...

Two years ago, organizations prioritized investing in employees, delivering on well-being and their ability to thrive at work. It was a holistic approach focused on the whole employee. The pendulum ...

Are CFOs looking at recruitment and retention the way they should be? As CFOs dive into 2025, many leaders are preoccupied by labor costs. Coupled with high inflation and an uncertain economy as a new ...

In my years traveling the country to work on M&A transactions in the wealth management space, two things have remained reliably consistent: First, every time my 6'10" frame steps off an airplane, I ...