SAP deflected support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right metrics, and ensuring data quality.

SAP deflected 1.6 million support cases using AI search across 47 sources. Success came from piloting in Concur, measuring ...

Across manufacturing and consumer goods sectors, organizations face mounting pressure to modernize legacy systems.

SAP's January RISE announcement left a wake of questions, provoking a vital debate on the role of SIs in ERP project success. Grab your beverage of choice as I take stock, via exclusive responses from ...

"This award recognizes excellence from partners that have successfully driven SAP's and Coveo's value to customers in their ...

Auckland Council is on the hunt for SAP partners to help it moves core enterprise services to SAP’s cloud infrastructure.

NZX-listed milk processor Synlait is claiming significant benefits from an SAP rollout that disrupted company operations in the first half. The company told shareholders today its new enterprise ...

German enterprise software company SAP has responded to news that the Spar retail group lost R1.6 billion because of a failed SAP enterprise resource planning (ERP) system launch. Last week, ITWeb ...

In the SAP SI selection process, the traditional approach facilitated by procurement is flawed and fails to account for the complexities of an enterprise SAP SI selection. Here’s how to get it right.

The Board of Supervisors in California's Marin County voted to stop an ongoing SAP project and seek a replacement solution, implicitly accepting that it wasted over $30 million on software and related ...