Salesforce joins Microsoft and Google in the race to operationalize AI for enterprise productivity by embedding intelligent agents across its cloud ecosystem.

Voice is a critical element of the new release. Salesforce’s “eVerse” framework promises low-latency, high-fidelity and ...

Agentforce 360 now features a new conversational builder, hybrid reasoning for greater control and accuracy, and voice capabilities.

Puzzling out all the different permissions involved to provide various functionalities is made easier, thanks in part to the active SFDC user community Last year, I wrote about Revisiting the question ...

Slack has added new integrations with Salesforce’s customer relationship management (CRM) and customer service apps, part of its ongoing push to bolster connections with other “best of breed” cloud ...