When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

More than two thirds of respondents in a survey from Software Advice currently use on-premise help desk systems despite the prevalence of cloud-based systems in the market. 68% of the more than 200 IT ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow, today announced the recent selection of its platform by Morgan & Morgan, ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

AUSTIN, TX--(Marketwired - Apr 28, 2016) - Spiceworks, the professional network for IT, today announced IT professionals can deploy and manage its cloud-based help desk solution on smartphones and ...

ORLANDO — Many IT organizations have neglected their help or service desks for years. But that’s not the case at Land O’Lakes Inc., a company whose products include butter. When Barry Libenson, the ...

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Elland headquartered Vapour Cloud has invested in a new service desk to support the technology firm’s ever-increasing client base. The GDPR-compliant facility – which has been designed in line with ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...