J.D. Power says its 2024 U.S. Tech Experience Index Study suggests buyers of new vehicles are “becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to ...

Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D. Power studies: The J.D. Power 2025 U.S. Retail Banking Satisfaction Study ...

CHARLOTTE — Falling trees and branches are the No. 1 cause of storm-related outages, according to Duke Energy, which leaves many wondering why the utility doesn’t just bury those power lines. Research ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...