Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

"Our 1-800 help desk is a lifeline for small businesses," said Tom Hermstad, CEO of HD Tech. "Whether you're a Costa Mesa contractor or an Anaheim startup, we cut IT costs by 31% while ensuring ...

He added that WhatsApp for Zendesk treats WhatsApp support chats as another help desk channel; they can be routed to the most appropriate agents for more expedient resolution. Zendesk's omnichannel ...

Global customer support startup Happyfox has launched a new open-source mobile helpdesk software development kit, HelpStack. It helps iOS developers to provide easy-to-use support interface for their ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now ...

If you are facing problems and wondering how to get help in Windows 11/10, then this post lists some built-in support options, as well as Help Desk, Support or Community forums, and website options, ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...