After months of testing, Citizen, the crime and neighborhood watch app, is releasing Protect, a subscription-based feature that lets users contact virtual agents for help if they feel they're in ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

You can now combine Power Virtual Agents and the Azure Bot Framework Composer Your email has been sent New tools make it easy for low code users and pro code developers to work together on a project ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Virtual assistants began booming in 2016 with the rise of new machine learning techniques.

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...

Xbox recently unveiled an AI-powered tool called Support Virtual Agent to help support players with gaming-related issues. The feature is shipping exclusively to select players in the Xbox Insider ...