Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Have you ever found yourself struggling to verify your identity, jumping through digital and real-world hoops just to prove to some impenetrable entity that you are, in fact, who you ...

The UK digital ID plan continues to take shape piecemeal, with a new layer of government services and a partial explanation ...

The Center for Digital Government (CDG)’s annual survey and awards recognize the most forward-thinking cities redefining government innovation.

The Canadian government rescinded a digital services tax that was set to take effect on Monday after President Donald Trump threatened to break off trade negotiations between the U.S. and Canada over ...

The Trump administration has touted some service delivery projects and launched a design initiative, but it has also fired ...

Assessing the Impact of Digital Transformation on Local Government Service Delivery in Rwanda: A Comprehensive Review.

The Department of Government Efficiency (DOGE) has wrapped up its cuts to federal job roles and completed its push against consulting firms. Next on the list: IT service providers supplying systems ...