Companies that think AI is better for business is missing the most important rule of interacting with customers.

Why bots may outnumber humans online, how your feeds are shaped by AI, and practical tips for protecting your time and well-being from manipulated digital content.

The tool gives YouTube users the option to submit a video of their face so the platform can flag uploads that include unauthorized deepfakes of their likeness.

The technology has begun responding to 10 types of low-risk, non-emergency calls, including information requests, for Emporia ...

In Bloomberg’s gift-for-mom experiment, Amazon’s Rufus was the only bot that tried to learn more before answering. It asked ...

Lewis said you can typically trust an AI-powered shopping assistant on a company's official website, such as Amazon Rufus or ...