Omni-channel, automated digital communication technology has the potential to improve health outcomes and lower costs across almost every sector of the long-term care industry. Skilled nursing homes, ...

I have attended quite a few conferences over the year where omni-channel -- the promise of a seamless experience across touchpoints -- pervaded throughout every conversation. While these conversations ...

A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

Omni-channel commerce will continue to be the name of the game in 2023. While inflation, spending uncertainty, and planning challenges are putting pressure on retailers, consumers will continue to ...

Opinions expressed by Entrepreneur contributors are their own. The consumer journey to make a purchase has evolved (and continues to do so) rapidly. There used to be a time when buying only happened ...

A few weeks ago, a friend of mine received an email from HSBC Bank informing him that, as a platinum cardholder, he was entitled to “fabulous wedding offers.” From the banquet, gown, and jewelry to ...

Too often, "omni-channel" really means "we have a great digital channel." But consumers expect responsiveness across channels - including the physical. Barb Mosher Zinck assesses new data. Historic ...

In retail — as in so many industries — omni-channel is a baseline customer expectation. Once cutting-edge, now being able to offer consistent, personalized service across in-store, online and mobile ...

When looking at the luxury end of the retail e-commerce market, Tiffany & Co has gone from regarding online as a small, but valuable gem, to pushing for a “ surprising ” omni-channel customer ...

Disconnected systems, inconsistent messaging and fragmented data can leave customers confused or dissatisfied, which ...