AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

ShipStation reports that outsourcing ecommerce fulfillment can enhance efficiency and customer experience, but requires ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

In retail, the biggest risks often hide in plain sight. For many however, the risks of off-site verification are relatively ...

DigitalOcean is rated Buy. AI innovation, strong growth, and rising margins make DOCN stock a top pick in the $140B AI cloud ...

One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...

Anjani Rathor talks about how the bank has been shaping its digital backbone to build systems of scale, with the customer at ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

As the landscape continues to evolve, one truth remains clear: The future of insurance belongs to those who see technology ...

There is a lot of discussion about the potential for AI to work autonomously, but in 2025, most successful AI workflows ...

Mayor Wanda Williams speaks during a PennLive editorial board forum for Harrisburg mayoral candidates on May 6, 2025. (Photo ...