Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

Account managers have long been seen as essential. But in many cases, they’re unintentionally creating friction instead of ...

Owner Ali Cengiz, who decided to start Sunnyside after living in New York for 10 years, has decided to clap back, responding ...

We can invest in digital transformation, but do we have the talent and the leadership vision to translate data into real competitive advantage? Our January issue puts those questions front and center.

Organizations that view logistics as an evolving system, rather than a fixed set of assets, position themselves to respond ...

Welcome back to Reputation Management! We are again revealing the underbelly of local automotive retailers—places like car ...

Traditional supply chain systems have promised end-to-end visibility and self-service analytics for years, but the experience ...

The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

How the world’s 10 largest banks are reshaping global finance through technology, sustainable initiatives and unprecedented ...

In 2026, higher education law enforcement will prioritize belonging-driven policing, AI-enhanced security infrastructure, ...