The divide between brand and performance marketing is costing retailers revenue. Against today’s collapsed marketing funnel, ...

The hair care company has focused on automating high-volume, low-friction tasks like membership management to free up ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

[Update as of Oct. 14, 2025] Ecommerce customers of Salesforce — which include many large retail conglomerates such as L’Oréal Group, Pandora and Saks — will now be able to join Shopify and Etsy ...

Owning a retail business can be rewarding. But wearing a thousand hats a day can lead to overwhelm and burnout.