Maruti Suzuki has inaugurated its 5,000th Arena touchpoint in India. With this, the total service network now expands to over ...

Maruti Suzuki India has achieved a major milestone with the launch of its 5,000th Arena Service touchpoint in Coimbatore, reinforcing its commitment to accessible, reliable, and customer-centric ...

Researchers have long understood that customer satisfaction is not a simple equation. Every interaction a customer has with a ...

For the second year, Spirit Halloween will trade Satan for Santa with the return of Spirit Christmas stores in 30 locations across the Northeast and Great Lakes regions. Specific information on store ...

Starbucks will lay off 900 non-retail employees and close underperforming stores in the U.S. and Canada as part of a restructuring plan that will cost the coffee retailer approximately $1 billion for ...

The hair care company has focused on automating high-volume, low-friction tasks like membership management to free up ...

History’s real disruptors often hide beneath the user interface. Reed Hastings taught us where untapped data hides.

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

CenterPoint Energy earned a 2025 Global Recognition Award for its INSPIRE program, highlighting the company’s leadership ...