When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

There are two types of people in this world: Those who don’t help others, and those who go out of their way to do exactly that. When tourists ask for directions, a person can’t reach a supermarket ...

Six months into the pandemic, working at home has become routine for many people — but at a cost. For Kamal Janardhan, it’s a loss of afternoon tea breaks when she used to chat with co-workers. For ...