In September 2025, USU, a leading provider of AI-powered software and service solutions for IT and customer service knowledge ...

Abstract: Machine-learning (ML)-assisted antenna-array design methods suffer from a heavy computational burden. In this article, a knowledge-guided active-base-element-modeling (KG-ABEM) method is ...

SAP deflected support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right metrics, and ensuring data quality.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A Louisville company ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

Purpose: The transition from a product-based to a service-based economy is well recognized. In this context, service innovation (SI) has gained momentum among scholars. Despite that, a significant ...

Abstract: Deep learning-empowered semantic communication is regarded as a promising candidate for future 6G networks. Although existing semantic communication systems have achieved superior ...

A salvo of Flamingo cruise missiles, newly developed by Ukraine, pounded a base operated by Russia’s national security and intelligence agency in the occupied Crimea Peninsula, according to reports, ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...