“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

Unanswered calls pose a significant problem for businesses today. With only 19% of wireless subscribers answering calls from unknown numbers, companies face an uphill battle in reaching their ...

Revenue at the high end of guidance with record cash flow and positive GAAP net and operating income Vaibhav Agarwal promoted to Chief Financial Officer BELMONT, Calif.-- (BUSINESS WIRE)-- RingCentral ...

This Service Attachment is a part of the Master Services Agreement that includes the terms and conditions agreed by the Parties under which RingCentral will provide the RingCentral Glip Services to ...

If your reps are drowning in data but lacking insight into what gets prospects over the line, an AI sales assistant could be the answer. There’s been a rise in AI adoption among salespeople, with one ...

But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...

Delivering exceptional customer experiences while maintaining operational efficiency is crucial for every business. That’s why we’re thrilled to announce the latest enhancements to RingCX, our ...

If you’re going on vacation or closing your business for a holiday, you can set up special call rules with RingCentral. Call rules can dictate anything from forwarding calls to another extension, ...

You’ve researched Dialpad but aren’t sure it’s the right choice for your business. Whether it’s one of these cases or a mystery third, you’ve come to the right place. Dialpad is a solid PBX provider, ...

If you’re an insurance agent, your end-goal is to spend most of your time bringing in new business. The reality, though? Tedious tasks are probably eating up a ton of your time. Paperwork. Data entry.

After decades of office nine-to-fives, more and more of us have become aware of just how important a good work-life balance is. And it’s not just for the employees. Employers are also set to benefit ...

Looking to start a meal delivery service? You’re in the right place, as we’re sharing all of the market opportunities, challenges, considerations and requirements you need to get your new business off ...