Since our founding by Dave Power in 1968, our approach has centered around obtaining direct consumer feedback through surveys and aggregating these Voice of the Customer (VoC) opinions to …

Sep 26, 2025 · The company measured customer satisfaction across 11 U.S. regions and subcategories (including usage-based insurance). J.D. Power also introduced a new “poor-to-perfect” 6-point scale …

Dec 3, 2024 · J.D. Power's impartial methodology and large survey size make it a leader in analyzing customer satisfaction.

Our customer experience benchmarks are made up of over 50 customer satisfaction studies that cover more than 1,000 companies across multiple industries and provide a deep level of insight into what …

Mar 13, 2025 · J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business …

Jun 17, 2025 · The study evaluates customer satisfaction across seven key dimensions: trust, pricing, personnel, ease of business, product offerings, problem resolution, and digital channel effectiveness, …

The J.D. Power Utility Digital Experience Study (UDES) provides an analysis of customer perceptions of your company’s digital presence, including the correlation between website and mobile app …

J.D. Power is an American-based global marketing company, started in 1968. Its founder felt that customer satisfaction was overlooked by the automotive industry. To fill this gap, J.D. Power …

Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance.

Mar 14, 2024 · Data analytics firm J.D. Power tries to help car shoppers establish expectations prior to purchase with its Initial Quality Survey and also provides a preview of the ownership experience with...