James English on Instagram: "James English apology form. Fill it out buddy"

Jefferson Fisher on Instagram: "how to handle bad apologies (part 2) 1. the toxic apology → “i’m willing to accept an apology.” 2. the justifying apology → “that sounds like an excuse, not an apology.” 3. the conditional apology → “for me, there is no if.” know the difference. hold your ground."